We stand behind every service completed through AlignNex.
At AlignNex, our goal is simple — you should walk into a home that feels fully reset. If something doesn’t feel right, we’ll make it right.
How It Works
1
Tell us within 24 hours
Submit your concern within 24 hours of service completion so we can review it quickly.
2
Show us what needs attention
Share a short description and photos where possible so we can understand the issue clearly.
3
We’ll coordinate a re-clean
If the issue qualifies, we’ll arrange a focused return visit to address the affected areas.
What Qualifies for a Re-Clean
We’re happy to return if there was:
- A missed major area
- Incomplete service
- Work that falls below our service standards
What to Expect
- We’ll prioritize getting your space corrected quickly
- Same cleaner when possible, or a replacement if needed
- Prioritized scheduling
- The re-clean will focus specifically on the areas of concern
- Focused on fixing the issue — not redoing everything outside the original scope
What’s Not Covered
To keep things fair and consistent, re-cleans don’t apply to:
- Add-ons that weren’t included in your original booking
- Pre-existing conditions or damage
- Homes that were not accessible or ready for service (excess clutter, restricted access, utilities issues, etc.)
- Requests made after the 24-hour window
- Requests outside the original scope of service
Our Approach to Refunds
Our first priority is always to fix the service through a re-clean.
In rare cases where that’s not possible, a refund may be considered.